EUSA recognizes that situations may arise whereby you need to request a refund of your child’s registration fee. The following information details the rules regarding refunds.
REFUND REQUEST REQUIREMENTS:
ALL requests must be submitted in written form. EUSA will not consider any request that is submitted verbally or via our Club email. You may visit the section of our website that has all of the Club’s forms and download the Refund Form. Please make sure that you read everything prior to filling out and mailing the request to EUSA. Proof of your payment must be presented with the request form before EUSA can take any action on your behalf. As a general rule of thumb, all refund requests that are received by EUSA are reviewed by both the Treasurer and the Program VP responsible for your child’s division during EUSA Board meetings (the second Tuesday of every month). Please keep this in mind when submitting your request.
Requests for refunds must be submitted in writing utilizing the REFUND FORM found in the Registration & Forms tab on the HOME page. Our refund policy is as follows:
The only exception to the above will be for players transferring from a Foundation/Development ICYSL Team to a Travel Team (and vice-versa) within EUSA.
Your refund will be returned to you via the same credit card you paid the registration fee with if you registered your child using our On‑Line Registration service.
REGISTERING FOR FUTURE SEASONS:
Please note that EUSA cannot transfer a payment made for one season as a credit towards a future season if a child does not participate in a current season for any reason. Also, families should be aware that the reason they are requesting a refund can affect the placement of their child onto a team in future seasons. For example, if you request a refund because of a scheduling conflict with another activity your child is involved with, or because your child was not placed with the team or player you wanted them to play with, EUSA can delay the placement of your child onto a team in a future season until all other children have been placed. In such situations, EUSA will not consider any special requests made by your family or by another family if they request that their child be placed with yours.
Winter Refund Policy: This applies to all INDOOR WINTER PROGRAMS offered by EUSA.
All cancellations are subject to a $30 processing fee providing that they are made at least 14 days prior to the program start date. No refunds or modifications to a registration will be made within 14 days of the program start date. If you need to cancel or make changes to your program registration, please email firstname.lastname@example.org . In the event that a program is cut short due to inclement weather or any other unforseen issues, every effort is made to make up lost time. In the event that the program cannot be made up, no refunds or credits are offered.